FAQ
- How do you ship orders, and to which states can you ship?
- What about international orders?
- What is your Privacy Policy?
Online Store Policies:
How do you ship orders, and to which states can you ship? [ TOP ]
Regulations in certain areas of the Canada prohibit residents from receiving wine shipments directly from out of province.
All wine orders must be placed by persons 19 years of age or older. Verification of age is required at the time of delivery. Failure to produce age verification forfeits your right to receive shipment. In such circumstances, Ex Nihilo Vineyards reserves the right, at our discretion, to (a) hold your order at Shipping Facility for pick–up with proper identification, OR (b) return to sender at the customer´s expense. All associated costs will be the responsibility of, and charged accordingly to the customer.
Ex Nihilo Vineyards recommends the use of a business address to facilitate delivery of your purchase. Under no circumstances will wine be delivered to a visibly intoxicated person.
Shipping & Handling charges are calculated at the end of your online order, prior to order processing confirmation. At this time, Ex Nihilo Vineyards does not ship outside of Canada.
Please allow up to 2 weeks for packaging and shipping.
If you have any questions, please contact us.
What about international orders? [ TOP ]
At this time we cannot fulfill international orders – we can only fulfill orders within Canada. We apologize for the inconvenience.
What is your Privacy Policy? [ TOP ]
Online Store Policies:
Returning or Exchanging an Item? [ TOP ]
If you are not satisfied with your purchase, you may return it, if unopened, within 30 days. To return or exchange an item, please complete the following steps:
- Contact us via email of your reason for returning the product.
- We will provide you with a return authorization number.
- Pack and seal your return item along with the order receipt.
- Upon receipt and inspection of returned item, we will process your refund.
Note: The credit card used for the original purchase will be credit in the amount of the product sale. Please allow 1–2 billing cycles for the credit to appear on your bill. Shipping and handling costs are not refundable unless we have sent the wrong item.
Inquiries? [ TOP ]
If you need to inquire about your order, please e–mail info@celebritycellarscanada.com or click on My Account on our website, login then click on "View Order History."
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